Included Health’s dedicated healthcare concierge service is available for employees and their covered dependents who live in Florida, Georgia, Louisiana and Oklahoma and are enrolled in the JPMC U.S. Medical Plan. This is an additional benefit that works in coordination with your medical insurance so you can get the most out of your healthcare. You’ll have the same access to Aetna® covered services and providers, at the same cost.
FDA-authorized COVID-19 vaccines continue to be covered at no added cost. Learn more
Welcome
Learn how Included Health can help guide you through your healthcare needs. They can help you:
- Understand your Aetna health insurance coverage and cost.
- Find solutions to healthcare insurance problems, such as coordinating authorization for services, understanding medical bills and resolving billing errors.
- Manage your health through care and disease management services for new and ongoing chronic conditions.
- Find quality Aetna network providers, get treatment decision support and second medical opinions.
- Get virtual primary care and urgent care services.
Log in or activate your Included Health account at IncludedHealth.com/jpmc-aic, and access concierge-level support.
If you have questions or need assistance, call Included Health's dedicated care team, available 24/7 at 1-833-938-9874 (TTY: 711).
Find care anywhere
As one of the nation's largest healthcare companies with over 160 years of history, Aetna has over a million providers in our network, from doctors and hospitals to labs, specialists and urgent care facilities. No matter where you or your family members are — home, traveling, on vacation, away at school — our online provider directory will help you connect with the person or facility that best meets your needs, even if you and your family are not in the same area. And we'll help save you money in the process.
Our network stretches across the country and much of the globe.
- About 1.9 million healthcare professionals
- More than 807,000 primary care doctors and specialists
- 6,000 hospitals
After clicking on "Find care" go to "Continue as a guest" and enter your zip code.
Important note: If you need assistance finding a quality in-network provider, call Included Health, available 24/7 at 1-833-938-9874 (TTY: 711).
The best care at the best price
We monitor our network and know how much each provider charges for different procedures. We also know how fast patients recover and how often they return. This tells us exactly which poviders meet our standards for quality and cost.
Plus, covered preventive care is free when provided by an in-network doctor but may be subject to age and frequency limits. Make time to visit your doctor once a year, even if you feel fine. Share your health history. Ask questions. And bring the handy guide of recommended screenings and their frequency that we've made available in the link below.
Note: The JPMC Medical Plan provides a free in-network annual physical per calendar year. You do not need to wait until the anniversary of your last physical before having another one.
Have questions or need help? Call Included Health's dedicated care team, available 24/7 at 1-833-938-9874 (TTY: 711). Log in or activate your account at IncludedHealth.com/jpmc-aic
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna). Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Refer to Aetna.com for information about Aetna plans.